i feel terrible when i don't know what to say. and when i try to say the right words, they come out hollow and superficial. sometimes the way my words come out, it even sounds as if i'm not empathising with you. and i feel as if i'm one of those self-righteous on-lookers that you dislike so much.
and i feel terrible because i neglected you. i'm sorry it took more than a few calls (from you, no less) before you had a chance to say what you wanted to say. and i should have asked you about it when you first called. i did hear something in your voice, and i know i'd instinctively give the excuse that i was preoccupied.
and i'm sorry that i did not say i'm sorry to you, and even had you thanking me instead.
when in fact, i'm a terrible friend.
how about i make it up to you, and more, by looking out for you however i can?